Therapy Focus Logo

What are you looking for?

Privacy Policy

Our Privacy Policy

Your privacy is as important to us as it is to you. Our Privacy Policy outlines how we ensure the privacy of our customers, including how we manage personal information.

At Therapy Focus, we do our best to:

  • Tell you how we keep and use your personal information
  • Follow Australian privacy laws
  • Answer any questions you have about privacy at Therapy Focus
  • Talk to you about any complaints you have about privacy

What is personal information?

Personal information is any information that can tell us who you are. Some examples are:

  • Your name
  • Your address
  • Your birthday

Health information is personal information about your health. Some examples are:

  • Reports from doctors
  • Reports from other therapists or health professionals
  • Information from other health or therapy services

Sensitive information is personal information about:

  • Your race
  • Your culture
  • Your religion

Why does Therapy Focus keep personal information?

We only keep the information that we need. When we ask for your personal information we will tell you why we need it.

Some of the reasons we keep personal information are to:

  • Check that you are eligible to receive services
  • Understand what support you need
  • Provide reports to the organisations that provide funding to Therapy Focus

What happens if I do not provide my personal information?

If you don’t provide the personal information we need, we may not be able to provide therapy.

How do you gather personal information?

We will talk to you and ask you to complete forms where needed. If you allow us to, we will also ask for information from other health services that support you.

How is my personal information protected?

We keep your personal information safe. Only the people who need to see it will see it. If you stop receiving services we make sure your personal information remains safe.

Is my personal information shared?

Sometimes sharing information with other health or community services can help us better plan services for you. We will only do this if you agree. Sometimes we may be required to share personal information for safety or legal reasons.

How do I access the personal information you are keeping?

If you want to see what personal information we are keeping in order to provide services for you, please speak to your key worker or therapy team, or email [email protected].

How can I change my personal information?

You can update your details by contacting our Customer Liaison Team on 1300 135 373 or via email to [email protected].

You can also speak to your key worker or therapy team about updating your personal information.

How can I make a complaint?

You can make a complaint if you’re not happy with how we:

  • Collected your personal information
  • Store your personal information
  • Share your personal information

To make a complaint, please contact our Privacy Officer:

Phone: 1300 135 373
Email: [email protected]
Mail: PO Box 20, Bentley WA 6982

If you are unhappy with our response, or wish to take the matter to an external party, you can contact the Office of the Australian Information Commissioner (OAIC):

Email: [email protected]
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

You can also contact:

  • NDIS Quality and Safeguards Commission
    (for customers receiving Federal Funding through NDIS)
    Phone 1800 035 544, email [email protected] or visit
  • Health and Disability Services Complaints Office (HaDSCO)
    (for customers receiving State Funding from Department of Communities)
    Phone 1800 813 583, email [email protected] or visit
    Mail: GPO Box B61, Perth, WA 6838

You can also elect to draw on the services of an advocate to help with this process such as a family member, friend, support worker or certain agencies that provide this service, for example:

Website usage

This is the website of Therapy Focus Ltd. When you visit our website, our web server automatically records some general information about your visit, but does not recognise or record any individual information about you. The information we record and use for statistical purposes is:

  • Your server address
  • The date and time
  • The pages accessed and documents downloaded
  • The previous site visited
  • The type of browser used

We can only identify you personally if you give us this information voluntarily.

We do not know your email address unless you give it to us. We will only record your email address if you provide it when submitting a form or sending us a message. We will use it only for the purpose you have provided it for, and will not disclose it without your consent.

If you have given us your email address, but do not want to receive an email from us in the future, please contact us and we will remove your email address from our database.

How we use this information

We use this information to improve the content of our website and respond to any requests or enquiries you submit. If subscribe for news and updates we will send you information about our services and upcoming events. If you supply your phone number when submitting an enquiry, we will only use it to respond to that enquiry.

We use this information internally and only share it with Therapy Focus staff who need it as part of normal business activities. We do not disclose or sell your personal information for use in mailing lists or databases.

Want more information?

If you have any questions about our Privacy Policy or would like more detailed information, contact us on 1300 135 373. You can also visit the Australian Information Commissioner and Privacy Commissioner’s Website to learn more.