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Our Cancellation Policy

How we manage cancellations

Life happens

We understand that sometimes you need to cancel an appointment.

How to cancel an appointment

If you need to change or cancel an appointment, we ask that you give us two business days’ notice, and let us know within regular business hours.

For example, if your appointment is at 11am on a Monday, you need to let us know by 11am the Thursday before.

To cancel or change an appointment, please call the office listed in your Service Agreement or call our Central Office on 1300 135 373 during business hours. Please do not contact your therapist directly, as they may not receive your message in time.

If you miss an appointment or cancel within two business days, we will charge you the full cost of your appointment. This includes travel.

If your appointment is canceled by a third-party (e.g. an equipment supplier or school) within two business days, you will be charged the full cost of the appointment including travel.

If you cancel often we will discuss your therapy services and goals, and what help you might need to attend appointments. If we can’t find a solution then we may decide to stop services until you are able to attend your appointments.

If your therapist needs to cancel an appointment we will do our best to reschedule.